Refund policy

Return Policy:

At JennyHayley, we want you to love your purchase. If it’s not quite right, you can easily return your item for store credit, exchange or full refund using our self-serve return portal.

  • Returns accepted within 7 days of delivery.
  • £10 Returns for UK orders
  • £27 Returns for International orders
  • No final sale items—everything is returnable for store credit, refund or exchange.

How to Return an Item:

  1. Visit orders on your account to initiate a return within 7 days of receiving your order.
  2. Follow the simple steps to process your return and generate a prepaid return label.
  3. Once we receive your return, you’ll receive store credit, refund or an exchange confirmation.

Store credit never expires, so you can find the perfect piece at any time. Refunds can take up to 10 days to process back to your original payment method. 

Start Your Return

 

 


You can always contact us for any return question at sales@jennyhayley.com



Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Duties and Taxes Refund
Canadian shoppers are eligible for a full refund of Duties & Taxes on returns for refund. 

 

On Demand Delivery (ODD) Policy

On Demand Delivery (ODD) is a delivery modification or arrangement selected directly by the customer with the courier after dispatch.

Where a customer independently submits an ODD request to the courier:

  • The delivery is managed solely under the courier’s ODD terms and conditions.

  • The courier’s proof of delivery (including proof of placement) shall be considered confirmation of fulfilment.

  • The shipment falls outside the scope of our insured shipping service.

  • We do not accept liability for loss, damage, delay, misdelivery, or non-delivery arising from ODD arrangements.

  • Refunds, replacements, or claims will not be processed for orders where ODD has been selected.

Any concerns relating to an ODD delivery must be raised directly with the courier under their applicable insurance and claims process.

By submitting an ODD request with the courier, the customer acknowledges and accepts that the delivery is governed by the courier’s terms and that our standard delivery liability does not apply.